If your show is on in 3 weeks or less, please contact us first before placing your order. Once we have confirmed, we can accommodate your request and then place your order as soon as possible. There is a $40 rush fee applied PER BIKINI / FIGURE SUIT SET.
Orders with up to 3 weeks' notice are considered rush orders. Taking on a rush order means we have to spend some extra time and effort in managing the order process so that your suit is delivered as early as possible before the show.
Step 1:
Contact us with the details of your order once you've decided to purchase a suit.
Step 2:
We will review your requirement and our workload at the time and send you a confirmation.
Step 3:
Place an order of the suit AND a Rush Order Package once you've received a confirmation from us. If you forgot to include the rush package order with your suit order, we'd contact you to make a purchase before we can proceed with processing your suit order.
It is very important that you are being communicative, especially at the beginning of the ordering process, and provide us with the information we need to get the work on your suit started as soon as possible. This is to make sure that your suit will be delivered in time for your show.
We understand that you may sometimes need to make changes to your order. If you wish to make changes to the details of your order, you need to contact us as soon as possible and discuss the changes, as they may be fees and charges that need to be paid for before the changes can happen.
Please also be noted that changes to your suit will also delay the scheduled ship date of your order.
The fee amount varies, depending on how much work we've done on your suit. Please refer to the table below for more details.
Step 1:
Contact us and quote your order number. It also makes it easier to identify you and your order if you write to us using the same email address you used with your purchase.
Step 2:
We'll assess your changes and let you know if the changes can be done and still be delivered in time for your show.
Step 3:
Once confirm that the changes can be made, we will hold off the work on your order and send you an invoice for the fee amount (detail below). We then start working on the changes once the payment is clear.
Examples of the changes are change of style, bottom cuts, coverage amount, size of the suit, or even type of suit (e.g., from bikini to figure suit bottom. These changes mean a complete re-make of your suit top (or bottoms).
| Status of your order | Fees |
|---|---|
| Sewing work has not started | Nil |
| Change of top or bottom style once the sewing pattern is made and the fabric is cut and ready to be sewn. | $20 |
| Any change once the suit has been sewn into a finished suit | 20% of purchase price |
| Any change once crystal work has started | 50% of purchase price |
| The crystal work has completed | No changes possible |
Most of our bikinis/figure suits are completely covered with crystals. For this reason, connectors are attached to the suit before we start decorating it with crystals. To change the connectors, crystal work on the stitching areas needs to be removed and redone again once we've changed the connectors. Extra charges will apply and are to be paid in full before we work on your request. To avoid these unnecessary charges, make sure you choose your connectors carefully before ordering.
| Type of connectors | Fees |
|---|---|
| When the suit has been made but crystal work HAS NOT started | |
| Top or bottom connectors only | $15 |
| Middle connector only | $10 |
| Top and bottom connectors | $20 |
| The entire set (Top, bottom and middle connectors) | $25 |
| When the suit has been made but crystal work HAS started | |
| Top or bottom connectors only | $25 |
| Middle connector only | $10 |
| Top and bottom connectors | $40 |
| The entire set (Top, bottom and middle connectors) | $45 |
** Please noted that the fee amount is in US dollars.
| Status of your order | Fees |
|---|---|
| Fabric change before sewing work starts | Nil |
| Fabric change after the suit has been made and ready for crystal work | $60 |
| Crystal color change before crystal work starts | Nil |
| Fabric change after crystal work starts | No changes possible |
| Crystal color or design change after crystal work has started | No changes possible |