Cancellation of custom-made products
It is okay if you wish to cancel your order at any time. However, the bikini / figure posing suit / shoes is custom-made just for you, how much you’ll be refunded is depending on how much work we’ve done. Please refer to the Refund Policy for more details.
Please note that we may cancel your order and give you a full refund if:
- After we review your show date and your requirement and conclude that there is not enough time to make and deliver your suit by the show date.
- We don’t hear from you from when the email asking for sizing information has been sent and it gets too close to you show date that we are left with too short timeframe.
What to do if you’d like to cancel your order
- Step 1:Notify us with your order number. It also makes it easier to identify you and your order if you write to us using the same email address you used with your purchase.
- Step 2: We’ll assess the progress of your order and let you know how much you will be refunded.
- Step 3: The refund amount is issued to the credit card / Paypal account used for your purchase.
What happens if we don’t hear from you?
If we don’t hear from you with the sizing information and it looks like we are going to run out of time to make your suit:
- We notify you via email that your order may be cancelled if we still not hearing from you within 24 hours after the email is sent.
- Unless we hear from you with the information we need, we then notify you of the cancellation
- We cancel your order and issue a full refund to your credit card or Paypal account.
What happens if your order is placed with too short timeframe?
We assess your order then ask for your sizing information and measurements if we think we can deliver the suit to you on time. However, if you place the order with too short notice and we don’t think we can delivered the suit to you on time:
- We notify you of the circumstance and our intention to cancel the order.
- Unless we hear from you with a different and achievable show date, we go ahead in cancelling your order.
- A full refund is issued to your credit card or Paypal account.