Under What Circumstances Will You Be Refunded?

As you may be aware, many factors influence the fit of the suit. Some are within our control, and some are not. Once you have told us your target stage condition, we both commit to the same goal.

  1. You will be refunded if you cancel your order before we begin work on your order. Please refer to the Refund Amount Tables below for more details.

  2. You will be refunded if you are not satisfied with the suit you receive and wish to return it. You have 14 days to let us know if you are not happy with our product and wish to be refunded. Please let us know why you're not happy and we'll do everything we can to fix it. If you're still not happy, we'll provide a return address for sending the suit back and will process your refund once we receive the original suit.

  3. You will be refunded if we cancel your order because there is insufficient time to make and deliver your suit.


Under What Circumstances Will You Be 100% Refunded?

You will receive a full refund if we cancel your order in the event of:

  1. If, after we review your show date and requirements, we conclude that there is not enough time to make and deliver your suit by the show date.

  2. We do not receive a reply to our email asking for sizing information, and your show date is too soon for us to make and deliver your suit.

You can cancel your order if we have not started working on it. Please refer to the tables below.


Refund Process

Depending on the reason for the cancellation, the refund amount will be issued to the credit card or Paypal account you used to make the purchase. Generally, the refund process is as follows:

Refund Process For Cancellation Before Your Order Is Completed:

Step 1: You notify us that you wish to cancel your order

Step 2: We discuss the reasons behind cancellation and inform you of the refund amount

Step 3: Refund is issued


Refund Process If We Cancel Your Order Due To Insufficient Time To Make Your Suit

Step 1: If we don't hear from you and it looks likely we are going to run out of time, we send you a final email stating our intention to cancel the order.

Step 2: Unless we hear from you and your circumstances have changed, we'll notify you of the cancellation.

Step 3: We cancel your order and issue a full refund to your credit card or Paypal account.


Refund Amount For Custom-Made Crystal Bikinis, Diva Bikinis or Figure Suit Orders

Please note that we'll be sending you progress updates when we start the work on your suit or shoes. You can be confident that the refund amount we send you is fair and consistent with the amount of work we've done on your suit.

Order statusRefund amount (% of paid amount)
Order received but refund request made later than 3 months after order date 95%
Order received, but we have not received any sizing information 100%
Sizing information received, sizing calculation completed and order sent to production but sewing work has not commenced. 90%
Sewing work started or completed. Crystal work has not started 80%
Crystal work started No refund. We’ll continue the work on your suit and ship to you according to the original schedule.

Sample Calculation of Refund Amount on a $300 Suit

Note: The calculation of the refund amount for orders that are 50% paid does not include the $15 Admin fee.

Order statusRefund Amount
(For fully paid orders
Refund Amount
(For 50% paid orders
)
Order received but refund request made later than 3 months after order date $285 $142.50
Order received, but we have not received any sizing information $300 $150
Sizing information received, sizing calculation completed and order sent to production but sewing work has not commenced. $270 $135
Sewing work started or completed. Crystal work has not started $240 $120
Crystal work started No refund No refund

Sample Refund Amount Calculation For Orders That Are 50% Paid:

For a $300 suit, and if you are getting 90% refund, the refund amount is:

90% of $150 = $135

We are refunding you 90% of the remaining cost of the suit because the $15 admin fee is non-refundable.

 

Refund amount for custom-made undecorated bikini or figure posing suit orders

Order statusRefund amount (% of paid amount)
Order received but refund request made later than 3 months after order date 95%
Order received, but we have not received sizing information. 100%
Sizing information received, sizing calculation completed and order sent to production but sewing work has not commenced. Purchase amount less $20 admin fees
Sewing work started. No refund. We’ll continue the work on your suit and ship to you according to the original schedule.